Privacy Policy
Our interest is to protect your privacy and we will not provide any information you may furnish us with anyone outside of our company, nor to any third party. We will not sell or disclose any information to telemarketing or any other parties or companies.We only use information from our email lists to alert our customers of special offers and/or seasonal promotions. It does include an "opt out" response link that will prevent any future mailings if you are not interested in receiving these offers or promotions.Our business objective is to provide our customers with superior service and support and to earn your trust as a valued customer for the long term. If you have any questions about our privacy policy or any other policy or practice, please do not hesitate to contact us.
General
The Northumbrian Pen Co Ltd reserves the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently, this web site (or any portion thereof) and/or the information, materials, products and/or services available through this web site (or any part thereof) with or without notice. All visitors must agree that The Northumbrian Pen Co Ltd shall not be liable to them or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this web site.Access to and use of this web site and the information, materials, products and services available through this site are subject to all applicable laws and regulations posted below in Terms of Use.By accessing this web site, you agree to all of our policies which form a legally binding agreement. If you do not agree, please exit this site.All posted policies may be changed by us from time to time without specific notice to you. The latest policies will be posted on the site, and you should always review them prior to using the site to ensure that you have a current understanding of the policies under which you are permitted to access this web site. If you cannot access our policies via the Internet, we can provide a copy of the most recent policies by email upon request.
Privacy Policy Statement
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. Any changes or updates to our privacy practices will be updated through our web site.
Registration/Ordering
Our site's registration/order form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.Our site uses an order form for customers to request information, products and services. We collect visitor's contact information (like their phone number or email and IP address), ALL financial information (like their account or credit card numbers) are processed through an encrypted SSL server provided by PayPal or Authorize.net. The customer's contact information is used to get in touch with the visitor when necessary (i.e., in the event there is a problem processing an order, corporate changes or changes in privacy practices). Financial information collected and used to bill the user for products and services are done completely through Thawte SSL encrypted Mals-e shopping cart and process transactions through PayPal's (Verisign SSL) servers . All these parts of the payment processing solution are encrypted and hacker safe secured by ScanAlert. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
