Delivery and Returns
We will do our best to DESPATCH your order within 24 hours of receipt, but please bear with us if it takes a bit longer especially if it includes wood. Deliveries to England, Wales and Scotland (excluding Highlands and Islands) should be made within 48 hours of despatch (but this cannot be guaranteed). In the event of a delay or a missing parcel, a re-despatch cannot be made until 14 days after the date of despatch. If you have not received your order or notification of a delay within 21 days of placing the order, please contact us for information.
For orders despatched to a non-UK destination carriage/postage and packing and insurance will be added at cost. Please advise in the notes section of your order if you require confirmation of shipping charges before despatch.
We try to keep back orders to an absolute minimum but being dependent on numerous suppliers and due to the specialised nature of some items, it is inevitable that there will sometimes be something out of stock. We will retain all items except wood on back order and try to advise you when despatch is anticipated - please advise if you wish to cancel a back order otherwise we will despatch the items as soon as we have them in stock No Postage/ Packing charges are made on back orders, except on Export orders.
Returns of damaged/faulty goods
All orders are carefully checked before despatch, but should an error occur or the goods be found to be faulty/damaged or not fully to your satisfaction and you wish to return them to us please contact us first. We will advise how we wish the goods to be returned and issue a return reference. Please keep the original packaging and the picking list/slip which accompanies the goods as we may need these returning as well. We reserve the right not to refund postage costs if these procedures are not followed. Notification must be made within 10 days of receipt of order otherwise claims may not be entertained.
The Turners Workshop, does not store any of our customers financial information.